Terms & Conditions

These are the terms and conditions which will apply to your purchase of eGift vouchers in an SMS or email format.

The Website and eGift codes are provided by PizzaExpress, a company registered in England under number 01404552 with a registered office PizzaExpress Limited, Hunton House, Highbridge Estate, Oxford Road, Uxbridge, Middlesex, UB8 1LX. When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase eGift vouchers from us. You should read these terms and conditions carefully before buying anything from this Website.

PizzaExpress has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website you consent to the processing described therein and warrant that all data provided by you is accurate.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. PizzaExpress will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by PizzaExpress. The terms and conditions contain the following sections:

Part 1 - Information about the Website and the eGift vouchers
Part 2 – Purchasing eGift Vouchers
Part 3 – Using eGift Vouchers
Part 4 – General terms relating to our relationship with you


We reserve the right to change the terms and conditions under which the Website and the eGift vouchers are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please contact the PizzaExpress Customer Service team. All contact details can be found on the Help & Contact page here.


Part 1 - Information about the Website and the eGift Vouchers
This Part sets out some terms about information on the Website, descriptions of eGift vouchers and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
We try to make sure that all information on the Website, including descriptions of the eGift vouchers, and are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.


Part 2 – Purchasing eGift Vouchers
This Part sets out some terms which apply to your purchase of eGift vouchers from us through the Website.
You make an offer to purchase an eGift Voucher from us (your "Order") by completing the staged process on the Website as set out below:
It's quick and easy to use, here's ho:

  1. Choose the format of your voucher, either SMS or email
  2. Choose the Voucher Value
  3. Add the Recipients’ Details
  4. Add a Personal Message
  5. Schedule when you want the eGift Voucher delivered
  6. Pay and wait for your confirmation

Your Order only constitutes an offer to purchase vouchers from us, and does not form a binding contract until accepted by us.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, value of eGift vouchers ordered, mobile number/email that the eGift vouchers have been requested to be delivered to and a delivery date. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase eGift vouchers. We must receive full payment for the price of the eGift vouchers before we can accept any offers. An offer made by you to purchase eGift vouchers shall only be deemed to be accepted by us when we send you a confirmatory email confirming that the eGift vouchers have been delivered. We reserve the right to refuse any offers in an Order prior to acceptance.
If a SMS Voucher is delivered with a higher value than the price that was charged to the credit or debit card, PizzaExpress reserves the right to cancel the Voucher and re-issue a SMS Voucher at the correct purchase price.
A maximum of £500 worth of eGift vouchers may be purchased in any single transaction. All prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process.
All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: 627 0767 30


Part 3 – Use of eGift Vouchers
This Part 3 sets out the terms which govern your right to use the eGift vouchers.
The customer must take their mobile phone into PizzaExpress when redeeming their eGift vouchers.
eGift vouchers may be redeemed for goods in any PizzaExpress in the UK and Northern Ireland, where such store accepts payment in GBP sterling. eGift vouchers will only be redeemed where customers produce a valid Voucher displayed on a mobile phone at the point of sale. PizzaExpress reserve the right to reject illegible or incomplete eGift vouchers.
A Voucher can be used as full or part payment for PizzaExpress goods. No change will be given on eGift vouchers. If a Voucher is utilized for part payment, a separate Voucher will be issued to you to the value of any remaining balance which can be spent on future purchases.
The remaining balance of a Voucher and expiry date of a Voucher can be checked at any time by calling PizzaExpress Customer Services on 020 3798 9090. eGift vouchers cannot be redeemed for cash or paper gift vouchers and are not for resale.
The transaction reference on your credit card statement will refer to Pizza Express.  Eagle Eye Solutions assist by providing PizzaExpress with the SMS Gift Voucher services in order that PizzaExpress may issue eGift vouchers to its customers.
eGift vouchers will expire 24 months from the date of their issue, and any remaining balance will be forfeit following expiry of any Voucher.
PizzaExpress is not responsible for any lost, stolen, undeliverable or delayed eGift vouchers or any network failures. If you are the purchaser, please double check the delivery mobile phone number that you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the mobile phone number entered is incorrect. In addition, we can’t take responsibility for any gift eGift vouchers that are lost or used by someone other than your recipient after delivery.
If a Voucher is deleted, or you change your mobile phone number after purchasing a Voucher, or if you should have any other queries concerning eGift vouchers please call our Customer Service team on 020 3798 9090 or email us via the contact form on the PizzaExpress Help & Contact page


Part 4 – General terms relating to our relationship with you
This Part 4 sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which we need to give to you under these terms and conditions will be sent by us to your email address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the eGift vouchers. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.